EuroWork for customer service

You judge customer service by the tough emails, not the easy ones. EuroWork is built for the tough ones.

The tricky email

Paste the email you received and ask for a response that calms things down instead of making them worse, one that takes responsibility for what actually went wrong and stands by what was right. It’s a ready-made starter, and the answer is always a draft: nothing is sent in anyone’s name, you read it, edit it, and send it yourself.

The specialist who knows your terms

Give a specialist your delivery terms, your return policy, and your most common cases as source material. Then it responds to customers with your rules in mind, instead of guessing based on the internet average. The source material is reviewed by the same sensitivity gatekeeper as everything else.

The questions people actually ask

The starter "The questions people will ask" creates an honest FAQ from your material, including the uncomfortable questions, those are the ones you need to practice for. It’s useful before a price increase, a service outage, or a change in terms.

When a case becomes a decision

Escalated cases often end with a decision that someone might question a year later. Ask for a decision memo with background, alternatives, and pros and cons, save it as a document with version and information classification, and share it only with the colleagues who need it.

Read the customer’s email without pasting it

With Microsoft 365 connected, just point: read the whole email from the customer about the complaint, and the response will be based on what’s actually written there. The connection is personal and read-only, every access is logged for audit, and under the Documents tabs Translate and Meeting minutes, the response is translated into the customer’s language or turned into meeting minutes with action points for the angry customer call.