Will your occupation be replaced by AI?
Will you as a customer service representative be replaced by AI?
More exposed than 73 % of the 774 occupations in the research
The reason you rank so high is that much of what you do every day,answering common questions, finding information, writing emails or chats,can be done quickly and accurately by AI. But that doesn’t mean you’ll become redundant, because when it comes to calming an upset customer, interpreting a vague question, or making decisions that require judgment, it’s you who’s needed. In EuroWork, for example, you can ask AI to summarize a long email conversation with a customer so you don’t have to read everything from the start, or get help crafting a response that feels both professional and personal.
What is AIOE?
AIOE stands for AI Occupational Exposure and is the researchers' measure of how much of an occupation's tasks AI could in principle perform. A high score means much of the working day can be done with AI, a low one that most of it requires hands, presence or physical work. The measure says nothing about what actually happens to the jobs: exposed does not mean replaced, that is decided by how the workplace takes on the technology.
Source: the AIOE measure from Felten, Raj and Seamans' published data file (Strategic Management Journal). The percentile is calculated against all 774 occupations in the research.
Exposed is not replaced. The difference is whether the workplace makes AI use shared and visible, or lets everyone take their chances in private accounts.
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Most AI-exposed occupations
| Occupation | AIOE |
|---|---|
| genetic counsellor | 1.528 |
| financial examiner | 1.526 |
| actuary | 1.516 |
| purchasing agent | 1.509 |
| budget analyst | 1.503 |
| judge | 1.496 |
| procurement assistant | 1.488 |
| accountant | 1.482 |
| mathematician | 1.472 |
| judicial clerk | 1.463 |
Least AI-exposed occupations
| Occupation | AIOE |
|---|---|
| dancer | -2.670 |
| personal trainer | -2.112 |
| painter's helper | -2.045 |
| rebar worker | -1.971 |
| textile presser | -1.950 |
| bricklayer | -1.942 |
| waitstaff | -1.927 |
| fence erector | -1.902 |
| roofer | -1.898 |
| butcher and meat packer | -1.835 |
This text has been AI-translated from Swedish into English.